Blog
Things to get you thinking about things
I don’t know is not an answer when a boy wants his Krimpets!
Any form of "I don't know" should NEVER be an answer to a customer. Never. "Let me find out" is a great response to a customer. "I'm not sure but let me check with someone who does" is a great response. "Let's figure out how we can get this resolved" is a great...
5 Reasons Learning Should Be Moved Outdoors
The Plague of 2020 taught all of us one very important thing.......... The importance of being outdoors for one's physical, emotional and mental health. It's also why I emerged on the other side of the plague with a renewed vigor to keep up something I had started a...
If You’re Not Having Fun It’s Your Own Fault
Were you ever having such a lousy time somewhere you couldn't wait to leave???? Well that's one way to look at. Last night I went to a free comedy show at a local coffee house. The comedians, who supposedly performed at some poular venues and who were supposed social...
People see right through the BS. And they’re tired of it.
One of my goals with Best Conference Session Ever is for employees/meeting attendees to have a heck of a lot of fun creating products/services/experiences for their organization. But when doing this they sometimes have those aha moments that may not be so comfortable....
Huge Ass Brilliance!
This man pictured in this post is iconic. Some of you may even recognize him. He's a fixture on Bourbon Street in New Orleans. I am in the city several times a year working (having a heck of a lot of fun) with a client and I've been visiting for 20 years...
Some ideas will have their day. Sometimes it’s the wrong day.
We all have ideas. Some great. Some good. Some crappy. Some suck. But every single person has ideas. Every. Single. Person. I also believe it's important for individuals and teams to record them. And why I often give one of these away when I'm working with a group....
Why do flight delays become the customer’s problem?
The arriving flight is late The flight crew is late They had to find a flight crew Something on the plane needs to be fixed before passengers can board A weather pattern delayed us and now we need to get out of here asap I'm sure you have one or two to add Airline...
You call it training, education, or team building; I call it an Idea Adventure
Training. Team building. People hear the words and suddenly............................PTO requests are submitted, can't-be-missed meetings are scheduled, calendars are blocked with something important, their kid is in a play that day, flu season kicks in early, eyes...
Two Extremely Different Customer Experiences in 20 Minutes
Let me start this post with this thought...................Brick and Mortar Retail should be kissing the customer's ass when they walk into a store these days. The other day I walked into an Office Depot looking for a specific mini-binder solution. A sweet voice asked...
Removing customer confusion: This is how it works!
It's happened to all of us. You walk into a restaurant. Do I seat myself? Do I have to wait for someone to seat me? Are bar seats open or do I have to be seated by someone? Or maybe you went to the fitting room in a clothing store. Do I need to see someone to get one...