Blog
Things to get you thinking about things
Doing something new is SCARY!
It's 2024. Call them resolutions, goals, promises, commitments, plans, whatever. I'm seeing lots of posts once again how you're radically gonna change. Guess what? You probably won't. These things take time. We're all a work in progress. And sometimes we all start to...
My two ideas to make airport time fun
Every so often I find myself with way too much time to kill in an airport. Performing a search for things to do in an airport offers results like these: get a massage shop grab a meal at a restaurant other than the food court style ones check out artwork and other...
Pens up. Phones down. An old approach to identifying and implementing new ideas.
Phones away. Silenced. Turned off. Whatever. How's that for an idea worth sharing. That's my first "suggestion" when I take a group off on the Adventure known as Best Conference Session Ever. (I'd love to call it a rule but you'd be surprised how many people just...
I don’t know is not an answer when a boy wants his Krimpets!
Any form of "I don't know" should NEVER be an answer to a customer. Never. "Let me find out" is a great response to a customer. "I'm not sure but let me check with someone who does" is a great response. "Let's figure out how we can get this resolved" is a great...
5 Reasons Learning Should Be Moved Outdoors
The Plague of 2020 taught all of us one very important thing.......... The importance of being outdoors for one's physical, emotional and mental health. It's also why I emerged on the other side of the plague with a renewed vigor to keep up something I had started a...
If You’re Not Having Fun It’s Your Own Fault
Were you ever having such a lousy time somewhere you couldn't wait to leave???? Well that's one way to look at. Last night I went to a free comedy show at a local coffee house. The comedians, who supposedly performed at some poular venues and who were supposed social...
People see right through the BS. And they’re tired of it.
One of my goals with Best Conference Session Ever is for employees/meeting attendees to have a heck of a lot of fun creating products/services/experiences for their organization. But when doing this they sometimes have those aha moments that may not be so comfortable....
Huge Ass Brilliance!
This man pictured in this post is iconic. Some of you may even recognize him. He's a fixture on Bourbon Street in New Orleans. I am in the city several times a year working (having a heck of a lot of fun) with a client and I've been visiting for 20 years...
Some ideas will have their day. Sometimes it’s the wrong day.
We all have ideas. Some great. Some good. Some crappy. Some suck. But every single person has ideas. Every. Single. Person. I also believe it's important for individuals and teams to record them. And why I often give one of these away when I'm working with a group....
Why do flight delays become the customer’s problem?
The arriving flight is late The flight crew is late They had to find a flight crew Something on the plane needs to be fixed before passengers can board A weather pattern delayed us and now we need to get out of here asap I'm sure you have one or two to add Airline...