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Maybe The Most Fun Coffee Spot EVER!

Maybe The Most Fun Coffee Spot EVER!

by Rich DiGirolamo | Aug 21, 2024 | Conferences, Continuing Education, Creativity, New Ideas, Uncategorized

Fun. Memorable. Different. Unique. That’s what I look for in a business. What about you?Lots of you reading this may remember that Best Conference Session Ever (BCSE) came to be as a result of a weekly coffee bike ride with a few friends where we used to...
Need to change things? Stop saying you “need” to change things.

Need to change things? Stop saying you “need” to change things.

by Rich DiGirolamo | May 22, 2024 | Uncategorized

You “need” to do this. You “need” to do that. Need. Need. Need.   I’ll bet lots of people reading this have made lists of things they NEEDED to do. I don’t know about you but needing to do something often leads me to...
I don’t know is not an answer when a boy wants his Krimpets!

I don’t know is not an answer when a boy wants his Krimpets!

by Rich DiGirolamo | Nov 14, 2023 | Creativity, Customer Service, Uncategorized

Any form of “I don’t know” should NEVER be an answer to a customer. Never. “Let me find out” is a great response to a customer. “I’m not sure but let me check with someone who does” is a great response....
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