by Rich DiGirolamo | Aug 21, 2024 | Conferences, Continuing Education, Creativity, New Ideas, Uncategorized
Fun. Memorable. Different. Unique. That’s what I look for in a business. What about you?Lots of you reading this may remember that Best Conference Session Ever (BCSE) came to be as a result of a weekly coffee bike ride with a few friends where we used to... by Rich DiGirolamo | May 22, 2024 | Uncategorized
You “need” to do this. You “need” to do that. Need. Need. Need. I’ll bet lots of people reading this have made lists of things they NEEDED to do. I don’t know about you but needing to do something often leads me to... by Rich DiGirolamo | Nov 14, 2023 | Creativity, Customer Service, Uncategorized
Any form of “I don’t know” should NEVER be an answer to a customer. Never. “Let me find out” is a great response to a customer. “I’m not sure but let me check with someone who does” is a great response....
