Phones away. Silenced. Turned off. Whatever. How’s that for an idea worth sharing. That’s my first “suggestion” when I take a group off on the Adventure known as Best Conference Session Ever. (I’d love to call it a rule but you’d be...
Any form of “I don’t know” should NEVER be an answer to a customer. Never. “Let me find out” is a great response to a customer. “I’m not sure but let me check with someone who does” is a great response....
The Plague of 2020 taught all of us one very important thing………. The importance of being outdoors for one’s physical, emotional and mental health. It’s also why I emerged on the other side of the plague with a renewed vigor to keep up...
Were you ever having such a lousy time somewhere you couldn’t wait to leave???? Well that’s one way to look at. Last night I went to a free comedy show at a local coffee house. The comedians, who supposedly performed at some poular venues and who were...
This man pictured in this post is iconic. Some of you may even recognize him. He’s a fixture on Bourbon Street in New Orleans. I am in the city several times a year working (having a heck of a lot of fun) with a client and I’ve been visiting for 20 years...
We all have ideas. Some great. Some good. Some crappy. Some suck. But every single person has ideas. Every. Single. Person. I also believe it’s important for individuals and teams to record them. And why I often give one of these away when I’m working with...
