Any form of “I don’t know” should NEVER be an answer to a customer. Never. “Let me find out” is a great response to a customer. “I’m not sure but let me check with someone who does” is a great response....
One of my goals with Best Conference Session Ever is for employees/meeting attendees to have a heck of a lot of fun creating products/services/experiences for their organization. But when doing this they sometimes have those aha moments that may not be so comfortable....
The arriving flight is late The flight crew is late They had to find a flight crew Something on the plane needs to be fixed before passengers can board A weather pattern delayed us and now we need to get out of here asap I’m sure you have one or two to add...
Let me start this post with this thought……………….Brick and Mortar Retail should be kissing the customer’s ass when they walk into a store these days. The other day I walked into an Office Depot looking for a specific mini-binder...
