by Rich DiGirolamo | Feb 13, 2025 | Customer Loyalty, Customer Service, Problem Solving
Surveys……watch what you ask for. Received a survey from my insurance agent the other day. First question, would you recommend us. I gave it a “0” That link took me to two other questions then the text box to give other... by Rich DiGirolamo | Aug 28, 2024 | Brand Loyalty, Customer Loyalty, Customer Service, New Ideas
Where is your brand loyalty? For some folks it’s cars. For others it’s apparel. For some it’s travel decisions. I know people who return back to the same brands over and over and never even consider that maybe something better, bigger, stronger,... by Rich DiGirolamo | Jun 27, 2024 | Customer Service, New Ideas, Problem Solving
I love talking about companies that go above and beyond standing behind their product. As well as making things EASY when there are issues! Wahoo Fitness gets a tip of my beanie hat today. My bicycle computer started acting wonky a couple of weeks ago. I reached out... by Rich DiGirolamo | Jun 25, 2024 | Conferences, Continuing Education, Creativity, Customer Service, Meetings, Problem Solving, Teambuilding
Where do you go for inspiration? When you need to solve a problem? When you’re feeling stuck? When you want to smash a co-worker’s or boss’s head through a glass window? When you need to step away from your desk to get some perspective? For... by Rich DiGirolamo | Nov 14, 2023 | Creativity, Customer Service, Uncategorized
Any form of “I don’t know” should NEVER be an answer to a customer. Never. “Let me find out” is a great response to a customer. “I’m not sure but let me check with someone who does” is a great response.... by Rich DiGirolamo | Jun 28, 2023 | Conferences, Continuing Education, Customer Service, Meetings
One of my goals with Best Conference Session Ever is for employees/meeting attendees to have a heck of a lot of fun creating products/services/experiences for their organization. But when doing this they sometimes have those aha moments that may not be so comfortable....
