by Rich DiGirolamo | Nov 4, 2024 | Conferences, Continuing Education, Meetings, New Ideas, Problem Solving
First of all, are you old enough (or generationally aware) to know where this post title was inspired? We’ve all seen signs that beg the question…………………What’s the story behind THAT? Like do we really have to tell...
by Rich DiGirolamo | Oct 11, 2024 | Creativity, Customer Loyalty
I recently was reminded of a few important business lessons from a local homeless/unhoused man. But first a little background……… When I moved here about 11 years ago I took note of a tall scraggly man in the neighborhood. He was always doing...
by Rich DiGirolamo | Oct 2, 2024 | Creativity, New Ideas, Problem Solving
Technology is amazing when it comes to selling us things. We look at something online (or say the word out loud in our homes) and boom we are flooded with ads and reminders. We make a political donation and we get flooded with ads and texts from candidates not just in...
by Rich DiGirolamo | Sep 26, 2024 | Conferences, Customer Loyalty, Problem Solving
On Monday a friend of mine suggested a book regarding a topic we were discussing. I opened up my county library app, did a search for the book, and placed a hold on a copy; a copy which according to the app was available at my local branch. Now one would think if the...
by Rich DiGirolamo | Aug 28, 2024 | Brand Loyalty, Customer Loyalty, Customer Service, New Ideas
Where is your brand loyalty? For some folks it’s cars. For others it’s apparel. For some it’s travel decisions. I know people who return back to the same brands over and over and never even consider that maybe something better, bigger, stronger,...