by Rich DiGirolamo | Nov 11, 2025 | Brand Loyalty, Customer Loyalty, Customer Service
Customers like to follow their favorite brands. Sometimes brands are “stalking” your social media as well. And that can be a good thing………………… This past weekend was the 4th Annual Boyz Weekend Bicycle Trip across... by Rich DiGirolamo | Mar 5, 2025 | Conferences, Creativity, Teambuilding
20+ years ago I had an idea. Let’s create a “holiday” to improve employee morale. I called it Recess At Work Day. It would take place every year on the 3rd Thursday in June. Let’s take a break from the norm (definition of Recess) and have a bit... by Rich DiGirolamo | Feb 13, 2025 | Customer Loyalty, Customer Service, Problem Solving
Surveys……watch what you ask for. Received a survey from my insurance agent the other day. First question, would you recommend us. I gave it a “0” That link took me to two other questions then the text box to give other... by Rich DiGirolamo | Nov 4, 2024 | Conferences, Continuing Education, Meetings, New Ideas, Problem Solving
First of all, are you old enough (or generationally aware) to know where this post title was inspired? We’ve all seen signs that beg the question…………………What’s the story behind THAT? Like do we really have to tell... by Rich DiGirolamo | Oct 11, 2024 | Creativity, Customer Loyalty
I recently was reminded of a few important business lessons from a local homeless/unhoused man. But first a little background……… When I moved here about 11 years ago I took note of a tall scraggly man in the neighborhood. He was always doing...
