by Rich DiGirolamo | Feb 13, 2025 | Customer Loyalty, Customer Service, Problem Solving
Surveys……watch what you ask for. Received a survey from my insurance agent the other day. First question, would you recommend us. I gave it a “0” That link took me to two other questions then the text box to give other... by Rich DiGirolamo | Nov 4, 2024 | Conferences, Continuing Education, Meetings, New Ideas, Problem Solving
First of all, are you old enough (or generationally aware) to know where this post title was inspired? We’ve all seen signs that beg the question…………………What’s the story behind THAT? Like do we really have to tell... by Rich DiGirolamo | Oct 2, 2024 | Creativity, New Ideas, Problem Solving
Technology is amazing when it comes to selling us things. We look at something online (or say the word out loud in our homes) and boom we are flooded with ads and reminders. We make a political donation and we get flooded with ads and texts from candidates not just in... by Rich DiGirolamo | Sep 26, 2024 | Conferences, Customer Loyalty, Problem Solving
On Monday a friend of mine suggested a book regarding a topic we were discussing. I opened up my county library app, did a search for the book, and placed a hold on a copy; a copy which according to the app was available at my local branch. Now one would think if the... by Rich DiGirolamo | Aug 14, 2024 | Conferences, Continuing Education, Creativity, Meetings, New Ideas, Problem Solving
In-person learning, networking and professional recharging is the only thing that works for me. I have zero interest in attending a conference virtually. And I’d rather eat dirt than present at a virtual event. I just returned from Summer Camp; aka #Mindcamp. I... by Rich DiGirolamo | Jun 27, 2024 | Customer Service, New Ideas, Problem Solving
I love talking about companies that go above and beyond standing behind their product. As well as making things EASY when there are issues! Wahoo Fitness gets a tip of my beanie hat today. My bicycle computer started acting wonky a couple of weeks ago. I reached out...
