by Rich DiGirolamo | Nov 14, 2023 | Creativity, Customer Service, Uncategorized
Any form of “I don’t know” should NEVER be an answer to a customer. Never. “Let me find out” is a great response to a customer. “I’m not sure but let me check with someone who does” is a great response.... by Rich DiGirolamo | Sep 28, 2023 | Conferences, Continuing Education, Creativity, Meetings, New Ideas, Problem Solving, Teambuilding
The Plague of 2020 taught all of us one very important thing………. The importance of being outdoors for one’s physical, emotional and mental health. It’s also why I emerged on the other side of the plague with a renewed vigor to keep up... by Rich DiGirolamo | Aug 4, 2023 | Creativity, Problem Solving
Were you ever having such a lousy time somewhere you couldn’t wait to leave???? Well that’s one way to look at. Last night I went to a free comedy show at a local coffee house. The comedians, who supposedly performed at some poular venues and who were... by Rich DiGirolamo | Jun 28, 2023 | Conferences, Continuing Education, Customer Service, Meetings
One of my goals with Best Conference Session Ever is for employees/meeting attendees to have a heck of a lot of fun creating products/services/experiences for their organization. But when doing this they sometimes have those aha moments that may not be so comfortable.... by Rich DiGirolamo | Jun 12, 2023 | Creativity, New Ideas
This man pictured in this post is iconic. Some of you may even recognize him. He’s a fixture on Bourbon Street in New Orleans. I am in the city several times a year working (having a heck of a lot of fun) with a client and I’ve been visiting for 20 years...
