by Rich DiGirolamo | Sep 26, 2024 | Conferences, Customer Loyalty, Problem Solving
On Monday a friend of mine suggested a book regarding a topic we were discussing. I opened up my county library app, did a search for the book, and placed a hold on a copy; a copy which according to the app was available at my local branch. Now one would think if the... by Rich DiGirolamo | Aug 28, 2024 | Brand Loyalty, Customer Loyalty, Customer Service, New Ideas
Where is your brand loyalty? For some folks it’s cars. For others it’s apparel. For some it’s travel decisions. I know people who return back to the same brands over and over and never even consider that maybe something better, bigger, stronger,... by Rich DiGirolamo | Aug 21, 2024 | Conferences, Continuing Education, Creativity, New Ideas, Uncategorized
Fun. Memorable. Different. Unique. That’s what I look for in a business. What about you?Lots of you reading this may remember that Best Conference Session Ever (BCSE) came to be as a result of a weekly coffee bike ride with a few friends where we used to... by Rich DiGirolamo | Aug 14, 2024 | Conferences, Continuing Education, Creativity, Meetings, New Ideas, Problem Solving
In-person learning, networking and professional recharging is the only thing that works for me. I have zero interest in attending a conference virtually. And I’d rather eat dirt than present at a virtual event. I just returned from Summer Camp; aka #Mindcamp. I... by Rich DiGirolamo | Jun 27, 2024 | Customer Service, New Ideas, Problem Solving
I love talking about companies that go above and beyond standing behind their product. As well as making things EASY when there are issues! Wahoo Fitness gets a tip of my beanie hat today. My bicycle computer started acting wonky a couple of weeks ago. I reached out...
