by Rich DiGirolamo | Feb 13, 2025 | Customer Loyalty, Customer Service, Problem Solving
Surveys……watch what you ask for. Received a survey from my insurance agent the other day. First question, would you recommend us. I gave it a “0” That link took me to two other questions then the text box to give other... by Rich DiGirolamo | Oct 11, 2024 | Creativity, Customer Loyalty
I recently was reminded of a few important business lessons from a local homeless/unhoused man. But first a little background……… When I moved here about 11 years ago I took note of a tall scraggly man in the neighborhood. He was always doing... by Rich DiGirolamo | Sep 26, 2024 | Conferences, Customer Loyalty, Problem Solving
On Monday a friend of mine suggested a book regarding a topic we were discussing. I opened up my county library app, did a search for the book, and placed a hold on a copy; a copy which according to the app was available at my local branch. Now one would think if the... by Rich DiGirolamo | Aug 28, 2024 | Brand Loyalty, Customer Loyalty, Customer Service, New Ideas
Where is your brand loyalty? For some folks it’s cars. For others it’s apparel. For some it’s travel decisions. I know people who return back to the same brands over and over and never even consider that maybe something better, bigger, stronger,...
