by Rich DiGirolamo | Jun 28, 2023 | Conferences, Continuing Education, Customer Service, Meetings
One of my goals with Best Conference Session Ever is for employees/meeting attendees to have a heck of a lot of fun creating products/services/experiences for their organization. But when doing this they sometimes have those aha moments that may not be so comfortable.... by Rich DiGirolamo | Jun 6, 2023 | Creativity, Customer Service, Meetings, Problem Solving
The arriving flight is late The flight crew is late They had to find a flight crew Something on the plane needs to be fixed before passengers can board A weather pattern delayed us and now we need to get out of here asap I’m sure you have one or two to add... by Rich DiGirolamo | May 25, 2023 | Continuing Education, Customer Service, Meetings
Let me start this post with this thought……………….Brick and Mortar Retail should be kissing the customer’s ass when they walk into a store these days. The other day I walked into an Office Depot looking for a specific mini-binder...
