by Rich DiGirolamo | May 10, 2024 | Continuing Education, Creativity, New Ideas, Problem Solving
A good friend of mine works in educational sales. This morning she was telling (bitching to) me about the number of cold calls she typically makes in a week. I asked about the conversion rate. Abysmal is being kind. Now in fairness there are bunch of factors... by Rich DiGirolamo | Mar 19, 2024 | Conferences, Continuing Education, Creativity, Meetings, New Ideas
This past Saturday I participated in a 100 mile charity cycling event along one of the safest places to ride in Florida – The Withlacoochie Trail. It’s a 46 mile paved trail with minimal road crossings. End to end twice with an added 8 mile section and... by Rich DiGirolamo | Jan 8, 2024 | Conferences, Continuing Education, Creativity, New Ideas
Every so often I find myself with way too much time to kill in an airport. Performing a search for things to do in an airport offers results like these: get a massage shop grab a meal at a restaurant other than the food court style ones check out artwork and other... by Rich DiGirolamo | Nov 15, 2023 | Conferences, Continuing Education, Creativity, Meetings, New Ideas
Phones away. Silenced. Turned off. Whatever. How’s that for an idea worth sharing. That’s my first “suggestion” when I take a group off on the Adventure known as Best Conference Session Ever. (I’d love to call it a rule but you’d be... by Rich DiGirolamo | Nov 14, 2023 | Creativity, Customer Service, Uncategorized
Any form of “I don’t know” should NEVER be an answer to a customer. Never. “Let me find out” is a great response to a customer. “I’m not sure but let me check with someone who does” is a great response.... by Rich DiGirolamo | Sep 28, 2023 | Conferences, Continuing Education, Creativity, Meetings, New Ideas, Problem Solving, Teambuilding
The Plague of 2020 taught all of us one very important thing………. The importance of being outdoors for one’s physical, emotional and mental health. It’s also why I emerged on the other side of the plague with a renewed vigor to keep up...
